Every piece is made in small, deliberate batches with two family-run workshops — one in Jaipur, India, and one in Porto, Portugal. We visit both several times a year. Each garment carries a small label naming the workshop that made it.

Mostly 100% organic cotton, hand-picked to keep its natural texture, and undyed linen from a single mill in northern Portugal. Trims and buttons are corozo, brass, or recycled mother-of-pearl — never plastic.

Each product page names the exact fabric, weight, and where it was woven.

Our dyes are mixed and applied one piece at a time, never in bulk. Small variations in shade are evidence of that — a feature of hand-dyeing, not a flaw. No two shirts will look identical, and that is the point.

Most of our range is plant-based. We use wool in a small number of winter pieces, sourced from a certified non-mulesed farm in the Yorkshire Dales. Every product page states clearly what's in the garment.

Every product page has a size guide with measurements in centimetres and inches, plus the model's height and the size they're wearing. If you sit between sizes and want a relaxed fit, size up. For a closer cut, size down.

Still unsure? Send us your usual measurements at hello@atelierindigo.com and we'll point you to the right size.

Pre-washed pieces (most of our cotton range) are stable — expect less than 2% shrinkage. Raw linen shirts will soften and shrink slightly across the first three washes, then settle. Sizing accounts for this.

Yes — free hemming on trousers and skirts within 14 days of delivery. Email us with your order number and the finished length you'd like, and we'll send a prepaid label.

UK: 2–3 working days, free over £75.
Europe: 3–5 working days.
US, Canada & rest of world: 5–8 working days.

Pre-orders ship as soon as the batch comes off the workshop floor — the product page shows the expected dispatch date.

You'll get a tracking link by email the moment your order leaves us. If it hasn't arrived within the expected window, write to us and we'll chase it directly.

We ship to most countries worldwide. Duties and import taxes outside the UK and EU are not included at checkout — your local customs office will collect them on delivery. We're working on a DDP option for the US later this year.

Yes, within 2 hours of placing it. Email us straight away with your order number. After that, the order is already with the workshop or in transit, and we'll need to handle it as a return.

You have 30 days from delivery to return anything unworn, unwashed, and with tags attached. UK and EU returns are free. International returns are at your cost.

Start a return at your account page or email us if you checked out as a guest.

Exchanges for a different size in the same piece are free worldwide. Tell us the new size when you start the return — we'll hold stock for you and ship the replacement as soon as your parcel reaches us.

Within 3 working days of your return arriving back with us. Refunds go to the original payment method and take a further 3–5 days to appear, depending on your bank.

That shouldn't happen — but if it does, send a photo to hello@atelierindigo.com within 14 days of delivery and we'll either replace the piece or refund you in full, including return shipping.

Treated well, a hand-dyed shirt will last for years. Wash cold (30°C) with similar colours, line dry in the shade, iron on the reverse if you iron at all. Avoid bleach and direct sun on the drying line — both will soften the colour over time.

Yes. Send any Atelier Indigo piece back to us for repair at any age — we'll fix seams, replace buttons, and patch small holes for a flat £12. We'd rather keep a garment in service than see it thrown away.

Send it back through our Return-to-Make programme. We'll take it apart, salvage what we can, and credit £20 to your account. Details on the Return-to-Make page.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna (UK and EU only). All payments are processed securely through Shopify Payments.

No — guest checkout is fine. An account makes tracking, returns, and repairs simpler, and lets us hold your size preferences.

No

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